Returns & Exchanges | 30-Day Cooling-off Period - Bierblij

30-day cooling-off period: Not happy? Money back

Is the beer gift not quite what you were looking for, or does the wall sign not fit well in your man cave? No problem. At Bierblij, we don't make things difficult. You always have 30 days to return your order to us.

Step 1: Register your return or cancellation

Go to your customer account and submit your request via your orders. Would you like to cancel an order that hasn't been shipped yet? You can also do this via your customer account. Select the products you wish to return and choose your reason for return.

Step 2: Print your label & ship

Pay for your return label (if applicable) and print the label or use the digital QR code at the drop-off point. Pack the product well (preferably in the original packaging) to prevent damage during transport. After your notification, you have 14 days to send the package.

Step 3: Refund

Once we have received the product back undamaged and in good condition, we will generally refund the purchase amount — including the original shipping costs — within 5 working days, and always within 14 days, using the payment method you used.

New arrivals

.The rules for a smooth return:

Condition of the product: You are welcome to inspect the product, but returns are only possible if it is in its original, undamaged condition.
Packaging: Preferably use the original shipping box. Ensure fragile items (such as glasses or gadgets) are well-protected with the original packaging material. If it arrives broken due to poor packaging, we unfortunately cannot process the return.
Hygiene: Products that have come into contact with drinks (such as used beer glasses or opened drinking games with consumables) cannot be returned for hygienic reasons.
Costs: The costs for the return shipment are at your own expense, unless we have made a mistake; read below what to do in that case (e.g., a defective product). You can easily pay for this in the portal.

My product is damaged or not working
Oops, that is obviously not the intention! Did your mirror arrive broken or is the clock not working?
Do NOT return the product yet! (That saves you shipping costs and us broken glass).

Instead, do the following: