Frequently Asked Questions (FAQ) | Bierblij Customer Service

Find answers to all your questions here

Here you will find everything you want to know about shipping, payment, and using our mancave items and beer gifts. Can't find your question? Please feel free to contact us, we are happy to help!

How can we help you?

When will I receive my order?
We ship within 1-2 business days. You will receive a Track & Trace code as soon as your package leaves our warehouse.

What are the shipping costs?

Within the Netherlands:

Letterbox parcel: €3.95 (Fits through the letterbox, no need to stay home).
Standard parcel: €6.95 (For larger items such as drinking games and decorations).
18+ Parcel (with alcohol): €9.75 (Includes mandatory 18+ age check at the door).

Free shipping?
Ordering for over €45? Then standard shipping is completely free! Ordering over €45 worth of packages containing alcohol? Then we will cover the standard shipping costs and you only pay the mandatory surcharge of €3.75 for the age check at the door.

(If you order several small products, the shopping cart will automatically calculate the correct parcel rate).

To Belgium:
For orders to Belgium, we charge a fixed shipping rate of €9.95 for parcel post.
Please note: We are unfortunately unable to ship gift packages containing alcohol to Belgium. Our non-alcoholic (0.0%) packages, of course, can be shipped!

Do you also ship internationally?
Absolutely! At the moment, we deliver our mancave upgrades, beer accessories, and beer games across the border to Belgium (flat rate: €9.95).

We are working hard to expand BierBlij to even more countries soon. Do you live somewhere else and really need something from our shop? Send us a message, and we will see what is possible!

How do returns work?

1. Register: Go to the Track & Trace page of your order and click the 'Return' button.

2. Form: Select the products and provide the reason for return.

3. Label: Download your return label. You can print it out or have the digital QR code scanned at the drop-off point.

4. Ship: Pack the product well (preferably in the original packaging) to prevent damage and drop it off.

Are returns free?
No, the return shipping costs are at your own expense. Send us an email for further instructions if you need help.

Can I return my order?
Yes, of course. Is it not what you were looking for? You have 30 days to return your order (in its original condition) to us. The costs for this are at your own expense. View our return policy for instructions.

Can I cancel or change my order?
Yes, as long as your order has not yet been shipped. Because we often pack orders quickly, we recommend that you email info@bierblij.nl with your order number as soon as possible. We will then immediately see what we can still do for you.

What happens if my product is damaged or not working?
No worries, we will resolve that immediately! We check our items thoroughly and package them securely, but sometimes things can go wrong during transit or a product may turn out to be defective.

Send an email immediately to info@bierblij.nl with your order number and a clear photo or brief description of the defect. We will then arrange a free of charge replacement or a refund as quickly as possible. We are only happy if you are happy.

Can I also pay later?
Yes, you can! Choose Klarna at checkout to pay for your beer gifts later.

How can I pay?
You can pay safely and quickly with us via iDEAL, Klarna, Bancontact, and credit card.
We always use a highly secure payment environment.